As a board member of your HOA, you are tasked with ensuring that everyone follows the community rules and regulations. And it includes investigating rule violations that can be difficult, but it is an essential part of the job.
We know it can be a delicate process, as you are dealing with neighbors and community members, but keeping the neighborhood at peace is vital.
Don’t worry; there is no need to freak out or panic, as we have gathered some tips on how to investigate rule violations fairly and impartially:
1. Notify the accused homeowner of the violation(s)
The HOA board members should notify the accused of the violation(s) made according to the HOA rules and regulations and give them an opportunity to respond and explain the situation.
2. Remain calm and professional at all times
It is crucial because it will set the tone for the rest of the investigation. It will only make the situation more difficult if you come across as angry or agitated.
3. Gather as much information as possible
The process includes talking to witnesses, reviewing any video footage, and looking at any physical evidence. It is essential to have as much information as possible to make an informed decision.
4. Be fair and impartial
Remember, you are investigating a report of a violation, not the person accused of violating the rules. It is vital to keep an open mind and not jump to conclusions.
5. Make a decision based on the evidence
Once you have gathered all the information, you will need to decide whether or not a rule violation has occurred. If you determine a violation occurred, you must take appropriate action according to the HOA rules and regulations.
By following these tips, you can be sure that you are fair and unbiased in your investigation and that you will get to the bottom of the issue at hand.